When I graduated from Uni in the late 90’s, I can’t say that working in a contact centre was ever a job I considered (or even knew existed!). But nowadays with the numbers graduating and the New Zealand job market tightening, gaining any form of permanent employment in a large organisation is a positive step to starting a successful career. The contact centre is a great entry point for grads with little work experience to learn a business from the ground up. They develop patience and empathy thr...

In the afterglow of the Rugby World Cup final and watching our boys take it out, I have a real appreciation of what the failure in 2007 World Cup did for that group of players and management who were involved. Failure is a chance to begin again more intelligently and this is what the All Blacks did - they took the lessons learnt from 2007 and the years before, stuck to their game plan and persevered towards an end goal. As the final whistle blew and Richie held the Webb Ellis Cup high after 24 l...