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Susan Gray

Joining the Madison Group in 2010, Susan Gray approaches her role as Madison’s Client Relationship Manager with positivity and diligence every day. Susan describes the Madison staff as the ‘best bunch of people [she has] ever worked with’ and jokingly suggests that if you were to walk into the Madison office, she would ‘be the one eating chocolate in the corner’!

An Award Winning Contact Centre Professional

Posted by Susan Gray on Monday, 13 February 2012 in Careers

I was recently lucky enough to meet with Gayl Roden – 2011 CCINZ winner - Contact Centre Team Leader of the Year to chat about what makes a good CSR and why she thought contact centres were a good career move.When Gayl spoke about contact centres being the place of the future her points truly resonated with me. My life is busy and if I can get queries dealt with over the phone and online it certainly makes my life easier. I think this is why we will see growth in the contact centre world o...

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Madison receives the SEEK SARA Legend Award

Madison receives the SARA Legend Award Having won the SEEK SARAs three years in a row, Madison were awarded "Legend" status. Justin Pipe is pictured with SEEK's MD Joe Powell.
A big thank you to all who voted for us over the years!

"I found them to be effective, professional and easy to deal with. They met their contracted responsibilities but more importantly, I found them to be open and transparent. In addition, the value of their contribution far exceeded the 'cost' of the service"

- Customer Services Manager

"They were interested in helping me succeed. They followed up throughout the process and ensured I felt and was supported in my bid to find employment. The best recruiter I worked with during a period I was dealing with multiple recruiters."

- 2009 SEEK SARA voter's comment

"I really enjoy working with all consultants at Madison they are always very helpful and explain all assignments very well and always check to make sure everything is going well with the job they have placed you into."

- currently working as a Madison Temp

...in the projects they’ve been involved in, Madison have provided more than pure recruitment services. They are committed to sharing in mutually positive outcomes and this is evidenced by their willingness to do what it takes to meet our needs."

- Project Manager, Government Department

"Thank you very much for your help and friendly service. The registration process was efficient. The consultant was supportive. The end results have been lovely especially working within the current opportunity...Thank you for caring!"

- currently working as a Madison Temp

"Any requests that I have made with Madison have been followed up and actioned, turned around in a very quick timeframe with my needs being met."

- Customer Manager, Advertising/Media

"Madison were very proactive when trying to find me a job. Every time I have used Madison's services they deliver, and usually within a matter of days. I was very happy with the level of service I received and I will be recommending their services..."

- Now working at GE Money

"Madison have proven themselves to be strategic business partners in the fullest sense, continually monitoring our present and future needs and evolving their business offerings to our benefit."

- Director of Organisational Performance, Local Government

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Susan Gray

An Award Winning Contact Centre Professional