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Susan Gray

Susan Gray

Joining the Madison Group in 2010, Susan Gray approaches her role as Madison’s Client Relationship Manager with positivity and diligence every day. Susan describes the Madison staff as the ‘best bunch of people [she has] ever worked with’ and jokingly suggests that if you were to walk into the Madison office, she would ‘be the one eating chocolate in the corner’!

Posted by on in Careers

I was recently lucky enough to meet with Gayl Roden – 2011 CCINZ winner - Contact Centre Team Leader of the Year to chat about what makes a good CSR and why she thought contact centres were a good career move.When Gayl spoke about contact centres being the place of the future her points truly resonated with me. My life is busy and if I can get queries dealt with over the phone and online it certainly makes my life easier.  I think this is why we will see growth in the contact centre world o...
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