When I graduated from Uni in the late 90’s, I can’t say that working in a contact centre was ever a job I considered (or even knew existed!). But nowadays with the numbers graduating and the New Zealand job market tightening, gaining any form of permanent employment in a large organisation is a positive step to starting a successful career. The contact centre is a great entry point for grads with little work experience to learn a business from the ground up. They develop patience and empathy thr...