I was recently lucky enough to meet with Gayl Roden – 2011 CCINZ winner - Contact Centre Team Leader of the Year to chat about what makes a good CSR and why she thought contact centres were a good career move.When Gayl spoke about contact centres being the place of the future her points truly resonated with me. My life is busy and if I can get queries dealt with over the phone and online it certainly makes my life easier.  I think this is why we will see growth in the contact centre world o...

When I graduated from Uni in the late 90’s, I can’t say that working in a contact centre was ever a job I considered (or even knew existed!). But nowadays with the numbers graduating and the New Zealand job market tightening, gaining any form of permanent employment in a large organisation is a positive step to starting a successful career. The contact centre is a great entry point for grads with little work experience to learn a business from the ground up. They develop patience and empathy thr...