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Blog posts tagged in contact centres

Posted by on in Workplace Issues
Richard Motet
Having just come out of winter and currently experiencing the effects of seasonal changes, absenteeism is a huge pain point for contact centre leaders. At yesterday’s CCiNZ (Contact Centre Institute of New Zealand) event hosted by Madison, key speaker Richard Motet presented a staggering statistic that 5% of staff absenteeism can account for 30% of time lost. It really hit home how important it is to manage absenteeism and yet as pointed out, very few companies track it. Richard spoke about The ...
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Posted by on in Careers

I was recently lucky enough to meet with Gayl Roden – 2011 CCINZ winner - Contact Centre Team Leader of the Year to chat about what makes a good CSR and why she thought contact centres were a good career move.When Gayl spoke about contact centres being the place of the future her points truly resonated with me. My life is busy and if I can get queries dealt with over the phone and online it certainly makes my life easier.  I think this is why we will see growth in the contact centre world o...
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Posted by on in Careers

When I graduated from Uni in the late 90’s, I can’t say that working in a contact centre was ever a job I considered (or even knew existed!). But nowadays with the numbers graduating and the New Zealand job market tightening, gaining any form of permanent employment in a large organisation is a positive step to starting a successful career. The contact centre is a great entry point for grads with little work experience to learn a business from the ground up. They develop patience and empathy thr...
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