I was recently lucky enough to meet with Gayl Roden – 2011 CCINZ winner - Contact Centre Team Leader of the Year to chat about what makes a good CSR and why she thought contact centres were a good career move.

When Gayl spoke about contact centres being the place of the future her points truly resonated with me. My life is busy and if I can get queries dealt with over the phone and online it certainly makes my life easier.  I think this is why we will see growth in the contact centre world over the years to come, through all of its various touch points, which in turn makes it a great career path to consider. Naturally, when I deal with a company and interact with a great CSR it leaves me feeling good about the fact that I choose to be a customer of theirs! On that note Gayl gives some great pointers for becoming a good CSR.

Hope you enjoy the short clips as much I enjoyed listening to Gayl's thoughts on the subjects. Happy watching.

Why Contact Centres are good for your career

What makes a good Customer Service Representative