The team at CCiNZ are pleased to announce Madison Recruitment as our first ever Recruitment Sponsors – you will find their logo and link on our situations vacant page. Madison is the largest New Zealand owned recruitment specialist for Contact Centre staff, providing quality staffing for numerous blue chip organisations. Madison Recruitment and CCiNZ are working together to bring you tips and tools to use in brushing up your own CV and preparing for interviews and on the latest ideas in the industry.

Contact Centre Recruitment is always a hot topic when you are talking to Contact Centre professionals and a recruitment partner can be a key to success. Justin Pipe, National Sales Director for The Madison Group (comprising Madison Recruitment, FORCE, Interim Taskforce and pursuIT), say they are very excited to be part of CCiNZ. “We see this as a real alignment between two organisations committed to Best Practice within Call Centre operations. As the market starts to inevitably swing back towards being candidate short again it is imperative to ensure candidate attraction and retention strategies are aligned to your brand and value proposition. Staff engagement levels will be absolutely critical to delivering on all required business outcomes, especially as call centres are increasingly being perceived as profit centres and not just as a shared service cost centre.”

One of our first activities together is to get your thoughts as an industry on the use of assessment centres (large groups of candidates being interviewed together). Please take a look at our new Poll on our home page and have your say!