Rapid technological advancements mean the employment landscape is evolving. Expect new roles, career ‘experiences’ not ladders, and changes in the way humans work.

Two industry experts shared their knowledge at Madison’s recent Contact Centre Insights evening. Here are their key points on staff retention and emerging technology.

Job hunters: you’ve seen the job advert online, now what? Check you’ve done these things before you hit ‘submit’

For those who weren’t able to attend the recent Contact Centre Institute of New Zealand (CCINZ) National Conference, here is an overview of the speakers’ key messages.

It’s coming to the end of the interview and now it’s your turn. Many job seekers forget that they are there to ask questions too. Consider these points to discuss with your interviewer.

If you feel like you’re working hard but accomplishing very little, you may be affected by the 80/20 rule. Find out how to overcome this in both your work and personal life.

“Congratulations you’ve been progressed to the assessment centre!” So, what is an Assessment Centre? Here are some tips and advice to help you prepare.

This month, Madison is focussing on the theme of Health and Wellness, so it’s the perfect time to share my favourite rejuvenating activity & a few tips!

The first step in any job search is the most important for employers. It’s the thing that set you apart from everyone else. The thing that gives your potential employer their first impressions of you. Your CV. Before I found my name in the ‘Meet the Team’ section of this website, I too was a…

You’re five years old, your backpack is on, and your lunch is packed. You walk in with your parent and stand in front of the door. Congratulations, you have made it to the first day of primary school. The opportunities are endless; you can be anything you want to be when you “grow up”, life is simple, you’re…