We know that Customer Service is more than answering calls or sitting behind a desk. It’s about assessing queries, providing solutions, turning around situations and leaving customers with a positive experience.We recognise great contact centre talent when we see it because we’ve had the privilege of working closely with leaders in the industry for almost 20 years. We are a major recruitment partner to the contact centre industry and we’re proud of it.

About CCiNZ

In 2009, contact centre leaders saw a gap in the industry and formed a national industry body; CCiNZ. The purpose of this not-for-profit organisation is to support, educate and engage Contact Centre professionals. Find out more about the Contact Centre Institute of New Zealand: visit their website.

2016 CCiNZ Conference

This year, we attended the CCiNZ Conference where we talked to leaders in the industry, as well as newbies, about what makes contact centre such a great place to work.



Watch everyone’s response plus learn
a bit more about what it’s like to work at
some of NZ’s top Contact Centres.


Alldyla Firdauzy, Training Coordinator & Tingika Elikana, Team Leader for Pulse Energy
Richard Neal, Lead Student Experience for Te Wananga o Aotearoa

Lana Wagner, Senior CSR for OSPRI NZ

Craig Mcfayden, Director for Learning Planet

Henry Gray, General Manager for HRV

Paleava Masina, Customer Services Rep for Mercury

Claire Jones, Continuous Improvement Manager for Woohoo NZ Tax Refunds
Julie Valencia, Operations Manager for Paymark

Emma Riordan, Team Manager for Skinny Mobile

Pauline & Darshini, Team Managers for Flexi Cards

Haig Davidson, Customer Care Manager for Mitsubishi Motors

Tim Elliott, Retention Manager & Stephanie Riordan-Edmonds, Operations Manager for Southern Cross