Contact centre recruitment was a foundational part of Madison’s business, and 18 years on we’re proud to still be supplying talented candidates to this growth industry.
While it’s an ever-changing landscape, with new technology and channels for talking to customers; the essence of great customer service remains a constant. We understand what businesses need from their employees to be successful, and our robust recruitment processes and personalised touch delivers candidates who can achieve this.
We believe contact centres provide amazing work experiences and opportunities for people who are interested in building a career in customer service.
During last year’s CCiNZ conference, we interviewed contact centre professionals about what makes working in this industry so great. Take a look at the video below to hear more: