New Zealand’s Contact Centre industry is evolving at a rapid pace, to meet the needs of our changing country, and world.

Previously more narrowly focused and phone-based, today’s modern Contact Centre has shifted to become a hub of personalised customer service via a multitude of  digital channels.

Excellent customer service is recognised as being a key foundational skill, and experience in this industry has become a great starting point for ambitious job seekers, looking to kick off their career, gain business acumen, confidence and skills.  Madison has recruited for New Zealand based Contact Centres for over 25 years and has grown along with the industry; we have the industry insights and advice to enable success for both candidates and clients. 

Contact Centre Customer Service

How can we help?

Need to hire?

Employers, we partner with your business leaders and hiring managers to successfully recruit the people with the right experience, skills and attitude to staff your contact centre. We have extensive networks, we know how and where to reach the best talent, and we have the recruitment process to deliver the right candidates, at pace, to meet your needs.

Looking for a job?

Job seekers, we’ll provide you with helpful advice, career guidance and friendly support, while you go through the process of securing your Contact Centre role. Along with the intel and insights that come from our long-term work in this industry, we offer excellent job opportunities within some of the best companies in New Zealand.

Information for Contact Centre Job Seekers

With estimates that there are between 400 and 500 contact centres in New Zealand, this industry provides many exciting opportunities for job seekers looking to start or build a customer-service focused career. Taking a role in a Contact Centre will give you learning and development opportunities second to none, and as the industry is frequently an earlier adopter of technological advances, you’ll get access to new channels of communication, and fresh tech. The skills you gain working in a Contact Centre role are sought after, and transferable to just about any other industry.


What qualifications do I need to enter the Contact Centre industry?

You don’t need a specific qualification to get a Contact Centre job. This industry welcomes all types of educational backgrounds, we’ve recruited everyone from business graduates, to former tradespeople, to store managers. While no specific qualifications are needed, certain types of work experience, along with a set of soft skills, will be great preparation and enable you to be successful.  See the questions below for more information.

What types of experience do I need to get a job in a contact centre?
What kinds of skills are required for a Contact Centre job?
What's the difference between inbound and outbound roles?
Why should I choose Madison to help me find a Contact Centre job?
Are there flexible working options?
I'm not in New Zealand, do you hire Contact Centre workers from other countries?

Industry Report

Read more about the Contact Centre employment market, trends and insights, view the salary guide, plus intel on what to expect for the year ahead.

The latest Contact Centre

We are hiring on behalf of our client, who is looking for people to join their tight-knit team at an outsourced contact centre. This night shift role would involve providing first-call resolutions to incoming calls in an exciting, varied environment.  

  • Night shift hours, allowing for flexibility during the day!
  • Opportunities for training and development!
  • Free parking onsite!

Competitive base salary and immediate start Join a secure organization with fantastic culture Skip the traffic – hybrid options and South East Auckland office About the role: You’ll be the go-to person for both customers and our sales agents and

  • Competitive base salary and immediate start
  • Join a secure organization with fantastic culture
  • Skip the traffic - hybrid options and South East Auckland office

Madison is looking for Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they

  • $23 per hour plus 8% holiday pay
  • Convenient Auckland CBD location
  • 4th December start date