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Customer Service Representative - Afternoon Shift

Classification:
Call Centre & Customer Service » Customer Service - Call Centre
Job Reference:
AGE81742_1
Work Type:
Full Time
Location:
Auckland - Manukau & East Auckland
Posted on:
5 February 2019

Senior Customer Service Representative - Afternoon Shift

• Permanent role with a well-known Kiwi brand
• East Tamaki location with great perks including discounted premium household items
• Rotating rostered afternoon shifts

My client, an appliances brand that designs, manufactures and markets their products internationally, is after a number of Senior Customer Service Representatives to join their afternoon shifts.

Grow your customer service career with senior responsibilities, clear career progression and a fantastic team environment.

The role:

You'll resolve product and service related enquiries ranging from pre-sale product questions to after-sales support and service bookings.  You'll ideally enjoy speaking to individuals from all walks of life - and managing their complications!

This role is specifically designed for senior contact centre customer service representatives. You’ll be given more senior responsibilities and the opportunities for career progression.

The hours:

Two week rotating rosters that you can work into your life.

You'll start between 10am and 2pm and work for 8 hours plus break from there. In your first week you'll work Monday-Friday. Your second week will be 4 weekdays and one weekend day. That means only two weekend days of work per month!

The start date for this role is February 25th.

The successful candidate will have:

• At least 2 years of contact centre experience
• Used a CRM system for at least 2 years
• Clear communication skills
• A passion for providing effortless customer service

Benefits of this role:

• Excellent 3 week training period
• Free onsite parking
• Cool, recently refurbished office environment
• Onsite subsidised cafe
• Free laundry facilities
• Warm, friendly and supportive team environment

Apply Now

As the Managing Consultant for the Madison Southeast Contact Centre team, I focus on finding roles for amazing candidates with all levels of customer service experience. Having been a temp myself, I understand that the job search process can be daunting and I try to make the experience as enjoyable as possible. I look forward to hearing from you!

Just click ‘Apply Now’ or email alexa.gerlach@madison.co.nz

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