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Customer Service Officer

Classification:
Call Centre & Customer Service » Customer Service - Call Centre
Job Reference:
RB82339
Work Type:
Full Time
Location:
Bay of Plenty - Tauranga
Posted on:
11 February 2019

How often do you find a call centre role where there's no sales involved! This could be just the job you are looking for...

In this role, the customer is at the heart of what we do here and to be successful you must have a passion for providing services to improve the customer experience.

About the role: Based in central Tauranga, you will work as a part of the Customer Service team to make outbound phone calls, updating customers on current changes that will impact the way they do business as well as answering inbound phone calls to answer a range of customer enquiries. Duties will vary based on business needs so adaptability is a must!

You will be required to:

  • Contact specific NZ based business owners to talk through the changes
  • Explain the changes in a persuasive manner
  • Communicate the legislation and process simply to facilitate compliance
  • Database management
  • Refer customers to the wider business for further information

Shift hours are varied and up to 40 hours a week between 8am and 8pm with occasional Saturday work from 9am to 1pm.
Sound like the job for you?

To apply click on the ‘Apply’ button, select your location and then submit a CV and Cover Letter outlining the skills and experience you would bring to the role.

For further information please contact the Madison Managed Services team on irapplications@madison.co.nz or free phone on 0508 262 653.

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