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Collections Representative - In house

Call Centre & Customer Service » Customer Service - Call Centre
Job Reference:
Auckland - Auckland Central
Posted on:
12 February 2019

Are you immediately available and looking for a temporary role in collections industry? 

We are currently seeking a full time Collections Officer to join an award winning company in Newmarket!

The role: You’ll be handling inbound and outbound collections calls and responding to general queries using multiple systems. You’ll be calling customers to round up late payments and negotiate a win-win payment plan. Five star customer service skills are a must!

Day to day:

  • Work with customers to ensure repayment of outstanding debt 
  • Respond to queries from Debt collection agencies to enable prompt collections and improve bad debt recoveries
  • Investigating and liaising with appropriate business units to resolve Collections & Recoveries customer queries and disputes 
  • Comply with legislation and internal policies and procedures 
  • Identify trends and issues and recommend changes needed to enhance collections to minimize bad debts and meet cash flow targets

The Hours: Monday – Friday, 8.30am – 5pm

You will have: 

  • Proven collections experience 
  • Great phone based customer service skills and experience - preferably in a contact centre environment 
  • Strong analytical skills and attention to detail 
  • Ability to work autonomously 
  • Outgoing and positive attitude

What’s in it for you? The benefits:

  • $24 per hour + 8% holiday pay 
  • Excellent training and development opportunities 
  • Vibrant and energetic team culture 
  • Great central location 
  • Free fruit onsite
  • Cafe onsite

If you feel a role that will challenge you every day with a great team of people is for you then we want to hear from you. Click apply today!

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