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Customer Success Representative - Tourism

Classification:
Call Centre & Customer Service » Customer Service - Call Centre
Job Reference:
MMA84403_2
Work Type:
Full Time
Location:
Auckland - Auckland Central
Posted on:
25 June 2019

About the company: Bachcare is NZ and APACs leading holiday home management specialist. They offer a hand-picked selection of over 2,000 homes and ae expanding daily.

  • Attitude – Fresh, energetic, curious, innovative, proactive, quality, humble, honest
  • Behaviours – Deliver, resourceful, driven
  • Headspace – principled thinker, collaboration, open

About the job: Communicate with Guests (your customers) and Holiday Managers (your internal colleagues) via phone, email and webchat.  Take inbound service calls whilst also identifying business opportunities.

Day to day you will:

  • Taking inbound phone calls, emails and webchat communication
  • Work towards achieving KPIs and targets
  • Actively problem solve and make judgements for a wide range of queries – no two calls are the same
  • Vetting of potential Guest’s applications
  • Ensure all customers – internal and external – have the best possible experience
  • Contribute to the success of a best-in-class contact centre

This company will be focused on your career and opportunity and they want you to do the same. You will be well supported by your manager and team, come into a fun work environment daily, and be challenged to learn and grow on the job.

Hours & Roster: Rotating roster Monday – Sunday between 7am – 12 midnight (40 hours per week). You will work approximately one weekend per month. The longer you are there the more flexible working arrangement opportunities there will be.

Start: ASAP, we will be flexible with notice periods

About your work environment:

  • Supportive team environment – collaborative and creative   
  • Parnell location, just off the main rise, carpark provided
  • Culture is at the forefront of importance and as a leader you would be expected to actively participate and contribute to the brand DNA
  • Celebrate success, your colleagues and staff, charity events, social outings

About you:

  • Positive, go getter attitude, with the ability to take initiative in your day to day work life
  • Good judgement skills – as every call is so different, you will have to solve new problems or assess new Guest applications daily
  • Proven experience in a customer service role
  • Exceptional communication skills – clear and articulate in spoken and written conversation
  • Ability to think creatively and outside the box
  • Driven and self-motivated to succeed at work

To take the next step in your contact centre career and join a growing international organisation that is a leader in their industry – click APPLY today. Reference number 84403.

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