Debt Collection Representative
  • Competitive salary + uncapped commission
  • Staff discounts on all products
  • East Tamaki office – free onsite parking

About the company: A thriving retailer who has been operating for almost 50 years! They offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and a whole lot more.

About the job: As a Debt Collection Representative you will be making outbound calls to assist customers with their outstanding payments, arrange manageable payment options and improve cash flow. 

Day to day you will:

  • Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’
  • Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable
  • repayment schedule
  • Utilise track and trace options to locate customers and update customer contact details
  • Negotiate with customers to agree on payment plans
  • Answer any incoming calls related to payment arrangements
  • Provide support to field officers
  • Communicate effectively with internal and external customers

Hours: A rostered shift between Monday – Friday 8am – 8pm & Saturday 10am – 3.30pm. You will only be required to work 1 in every 5 Saturdays and will have a rostered day off

Start: ASAP, we will also be flexible with notice periods

Benefits:

  • Salary + monthly incentives – uncapped commission
  • Free parking on site and nearby the office  
  • Staff purchasing options for all products
  • Social outings
  • Tight knit team offering a supportive work environment

About you:

  • Proven debt collection experience
  • Ability to have tough conversations whilst remaining empathetic and outcome focused
  • Proven negotiation skills
  • Conflict management experience
  • Self-motivated and driven to smash monthly targets

To work for this established retailer in their head office, click APPLY NOW. Reference number 124092

Eden McKee
Consultant