Full time, permanent role in Rangiora
Responsible for delivering the highest level of customer service
Newly created role within a high performing, reputable, family-owned business
We are looking for a proactive and positive person who is passionate about delivering exceptional customer service and building strong and lasting relationships. You will have an eye for detail, strong coordination and multitasking abilities and a passion for learning and upskilling.
The Company:
This company has experienced considerable growth during its 25 + years in the market. They are highly regarded as trusted partners in the construction industry within New Zealand and are known for their quality work as well as their genuine, reliable, and excellent customer service.
The Role:
This is a newly created role designed to support the sales manager with day-to-day operations. The ability to work autonomously, use initiative and be proactive will be paramount in this role as the sales manager is out on the road frequently. Building strong customer relationships and confidence through consistently performing above expectations on a daily basis is high on the list for this role.
The Responsibilities:
- Ensuring all orders placed by customers are detailed and accurate enough for production to manufacture correctly – liaising with customers where extra clarification is needed
- Completing customer order forms
- Taking phone calls enquires from customers and liaise with all necessary departments to ensure a successful service can be provided
- Learning the company products and systems in order to confidently quote customers and answer any related queries
- Personal assistant duties such as meeting minutes for monthly sales meetings, following up on action points with team members, manging the sales managers inbox on occasion and general personal assistance tasks
- Data entry and costing through Microsoft Excel
- Monitor and manage the CRM system and compile reports
This is a role where you can expand your knowledge immensely. We are looking for someone who is keen to upskill and learn and has an interest in the construction and architecture space.
The Person:
- A vibrant personality with a great sense of humour
- A positive, energetic and down to earth attitude
- A true passion and drive for customer service
- Exceptional communication both verbally and written
- The ability to remain calm and patient when dealing with difficult situations
- An eye for detail
- Confidence using various computer programmes and CRM systems
If you are ready for your next challenge, then apply online today. Alternatively, if you have any questions please call India Bell on 03 366 6226 for a confidential discussion.
