Customer Service Representative
  • Temporary assignment starting 14th June 2021
  • 3 months duration with a possibility of extending
  • Mount Wellington – a hop skip away from public transport

About the company: Our client is one of New Zealand’s leading banks and is committed to providing excellent customer service. They are a market leader in both commercial and personal banking and continue to win new business in a highly competitive market through their exceptional client service and delivery.

About the job: This role will see you working on a new campaign, answering high volume calls from a New Zealand wide customer base.

Day to day you will:

  • Handling and actioning an influx of inbound calls from existing customers
  • Provide professional expertise to customers to help them meet their financial needs
  • Actioning customers request with efficiency
  • Navigating through databases and different systems to ensure customer information is updated accurately and effectively
  • Ability to handle a range of customers from all walks of life

The hours

You’ll be working on a rotating roster between the days of Monday – Friday between the hours of 8am – 6pm. You will work 7.5 hours per day with a 30-minute unpaid lunch break
 
Duration
 
This is a 12-week temporary assignment with the possibility of extending for another 8 weeks!

To be considered for this role you must meet the following criteria

  • Clear credit history
  • Clear criminal record
  • Background in customer service – retail, hospitality or contact centre would be a bonus!
  • Strong attention to detail – as errors will cause significant issues for customers
  • Strong Microsoft Word Skills

 
If you’re interested in this role submit your CV through the APPLY NOW function. Reference number 125731

Eden McKee
Consultant