Are you currently looking for an opportunity to get your foot in the door of a reputable company? Or maybe simply looking for a new challenge?
We are seeking enthusiastic people with backgrounds in a call centre environment for a temporary customer focused position based on the North Shore!
The roles: Work in a fast paced phone based team taking inbound calls and making outbound calls offering a memorable experience to the customers you encounter. Day to day you will be:
- Actively listening to customer needs; providing them with effective solutions to queries
- Updating customer details and using multiple databases and systems
- Escalating calls to the appropriate internal teams and providing admin assistance
- Being an active team player, participating in team meetings and contributing towards the overall success of the business
- Working across a variety of campaigns and liaising with people from all walks of life
- Eliminating stress and provide certainty for customers during the call
- You will need to be available to work rotating rosters Monday – Saturday between the hours of 7am – 6pm
- Rosters will depend on the campaigns your working at the time and are subject to time
Training and Career Development:
- Your first few days will consist of training during the hours stated above and you will buddy with an experienced staff member for further support
- Ongoing learning and development is offered
To stand out from the rest, you will have:
- 1-2 years proven contact centre experience to be able to hit the ground running!
- A passion for interacting and learning about people Clear criminal record and credit history
- A drive to deliver an exceptional customer experience in every interaction
- Self-motivated to achieve targets and goals
- Effective communication, questioning and listening skills
- A great work ethic and a positive attitude
Although initially a short term contract, potential longer-term opportunities may become available in the future.
So if you have a passion for customer service and a drive for sales, we want to hear from you! Click apply now!