Customer Service & Sales Representative

Are you currently looking for an opportunity to get your foot in the door of a reputable company? Or maybe simply looking for a new challenge?

We are seeking enthusiastic people with backgrounds in a call centre environment for a temporary customer focused position based on the North Shore!

The roles: Work in a fast paced phone based team taking inbound calls and making outbound calls offering a memorable experience to the customers you encounter. Day to day you will be:

  • Actively listening to customer needs; providing them with effective solutions to queries
  • Updating customer details and using multiple databases and systems
  • Escalating calls to the appropriate internal teams and providing admin assistance
  • Being an active team player, participating in team meetings and contributing towards the overall success of the business
  • Working across a variety of campaigns and liaising with people from all walks of life
  • Eliminating stress and provide certainty for customers during the call

The hours:

  • You will need to be available to work rotating rosters Monday – Saturday between the hours of 7am – 6pm
  • Rosters will depend on the campaigns your working at the time and are subject to time

Training and Career Development:

  • Your first few days will consist of training during the hours stated above and you will buddy with an experienced staff member for further support
  • Ongoing learning and development is offered

To stand out from the rest, you will have:

  • 1-2 years proven contact centre experience to be able to hit the ground running!
  • A passion for interacting and learning about people Clear criminal record and credit history
  • A drive to deliver an exceptional customer experience in every interaction
  • Self-motivated to achieve targets and goals
  • Effective communication, questioning and listening skills
  • A great work ethic and a positive attitude

Although initially a short term contract, potential longer-term opportunities may become available in the future.

So if you have a passion for customer service and a drive for sales, we want to hear from you! Click apply now!

Laura Murray