Collections Officer
  • Fluent in Samoan and English would be advantageous
  • Competitive salary package
  • Manukau location – free onsite parking

About the company: A provider that strives to be the preferred finance provider in offering personal loans and quick and easy finance options.

About the job: As a Collections Officer you will be making outbound calls to assist customers with their bad debt, arrange manageable payment options and improve cash flow. 

Day to day you will:

  • Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’
  • Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable repayment schedule
  • Utilise track and trace options to locate customers and update customer contact details
  • Negotiate with customers to agree on payment plans
  • Answer any incoming calls related to payment arrangements
  • Communicate effectively with internal and external customers

Hours: Monday – Friday, standard business hours

Start: ASAP, we will be flexible with notice periods


  • Tight knit team offering a supportive work environment
  • Free parking on site and nearby the office
  • Competitive salary

About you:

  • Previous collections experience
  • Fluent in Samoan and English would be advantageous
  • Ability to have tough conversations whilst remaining empathetic and outcome focused
  • Proven negotiation skills
  • Conflict management experience
  • Self-motivated and driven to do well in your career
  • Reliable and conscientious of your role and impact in a small team environment

To apply for this role, click APPLY NOW. Reference number 126210

Eden McKee