Claims Consultant
  • Start your new role on the 20th July
  • Hybrid work from home & office-based role
  • Insurance discounts, retailer discounts, health & wellbeing program
  • Long list of benefits & competitive salary

About the Company: Madison has partnered with IAG, a large and well-known insurance company, seeking the best customer service people to be the first point of contact for all customers. IAG is all about delivering exceptional service; their people drive their success. Sustainability and being socially conscious is front of mind and innovation and change is constant for this organisation.

About the Role: As a Claims Consultant you are responsible for resolving and responding to customer claims through a range of communication channels. You will liaise with internal and external customers and suppliers and follow settlement process. You will provide claims advice, processing, and settlements for consumer and/ or the Bank’s products and services.

Day to day you will:

  • Take phone calls from IAG customers to lodge or with a query about their claim, starting our with motor claims, and building on your experience with other types of insurances from there
  • Initiate the claims settlement process by liaising with the appropriate internal or external department
  • Manage the claim from start to finish
  • Proactively communicate with customers regarding the progress of their claim
  • Handle all customer queries in the first instance where possible
  • Provide proactive customer service by being solutions focused
  • Adhere to all company policies and processes and that all claims are handled in line with expected standards
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Start date: 20th July 2021
Starting Salary: $50,000 per annum + Benefits

The hours:

  • Opening hours are Monday – Friday 8am – 8pm and Saturday & Sunday 9am – 6pm
  • Flexibility is required to work any time during the opening hours
  • 37.5 hour work week
  • You will work one weekend day per fortnight

The benefits:

  • Ongoing training and career development
  • $500 health and wellness benefit each year – hello gym membership!
  • Insurance discounts, partnering retailer discounts, health & wellbeing program
  • Inclusive and supporting work environment

We are looking for: 

  • Empathy – the ability to relate to and adapt your approach to you customers in a caring and professional way
  • A desire to help people and customers
  • Have ‘common sense’ – the ability to think creatively, and natural ability to solve problems
  • The ability to make a decision and be able to explain why you have made that decision
  • Positive mindset, open and honest, someone who likes to have a laugh at work
  • Detail orientated, ability to explain complex information in an simple way
  • Previous customer service in an office environment or contact centre

Working from Home: This opportunity requires you to at least work from home a portion of the week. To be considered you must meet the following work from home requirements:

  • Broadband with unlimited data
  • Minimum upload speed of 5Mb (but recommend 10Mb) and download speed of 20Mb, Jitter less than 30 milliseconds –
  • A private, closed off workspace with adequate lighting, access to fresh air and ability to control temperature levels, noise, and internet usage
  • A suitable chair where feet can sit flat on the floor or on a footrest (preference is a 5-leg office chair)
  • A desk with a reasonable surface area to accommodate a laptop, monitor, keyboard, mouse, and space for a notebook/ to write

To join on of NZ’s leading insurance providers – click apply now!

India Bell
Senior Consultant