Client Service Adviser
  • Do you have excellent listening and customer service skills?
  • Can you explain technical information clearly to a wide range of people?
  • Permanent roles available in Porirua starting 23 August 2021
  • Starting salary of $49,573 per annum

About MBIE – Company & Culture: The Ministry of Business, Innovation and Employment (MBIE) is an organisation that is all about contributing to improving the well-being of New Zealanders. They offer regulation and advice to other government departments, encourage innovation and creative thinking for now and the future, support and encourage investments for the economy, manage immigration balanced with domestic talent and much, much more. Their culture is inclusive, diverse, supportive and they like to have fun. 

Your new role: As a Client Services Adviser you will serve our internal, external, and global customers. ICC provides valuable information and advice to people who wish to visit, study, work or live lawfully in New Zealand.
As the ‘voice’ of Immigration New Zealand we seek people who are totally customer centric and committed to quality;  people who consistently give their best, possess impeccable written and spoken English, learn on the fly, and always deliver top results.
To be successful in this role you will have:

  • A passion for learning and a positive, pro-active approach to work
  • Composure under pressure
  • Experience in a customer service environment
  • The ability to give advice and information within a statutory framework and in a clear and impartial manner
  • The ability to learn and understand technical information quickly
  • Strong relationship building skills
  • Strong computer skills, including typing speed (not less than 35 WPM)

This is not your average Contact Centre role, so we need above average people.

MBIE’s emphasis is on quality and one call resolution, so communication is key.
In addition you must have the following:

  • Refined multi-tasking skills to navigate complex policy information using multiple systems
  • The ability to apply rules and regulations, while identifying improvements for future use.
  • Resilience to work in an ever-changing, high pressure environment, while taking care of people in highly challenging and stressful situations.  
  • Adhere to a schedule of rostered start times & breaks, yet be flexible when required.

4 weeks paid full time training (where required) is offered, as well as ongoing training to enable you to be at the top of your game.  You will have continuous learning and development opportunities, and genuine career progression opportunities within the ministry.

To apply for this role, click on the “Apply Now” button, or call Alison or Meg on 044998055 for more detail.  Please apply directly online, complete the application form and submit your CV and cover letter outlining your suitability for this role. All applicants must be New Zealand Citizens or hold a residence class visa.

Alison Chapman