ACC Specialist

At Triton, your work can help transform people’s lives. As a leading provider of innovative hearing care solutions, they’re not just a company that makes products, they are a team on a mission to help people experience the joy of sound.
Due to business growth, we are looking for a dynamic, client-focused individual to join our high performing Customer Service Centre (CSC) based in Albany. This is an exciting opportunity for someone who is driven and passionate about customer service. 

If you love interacting with people via the phone and have an innate understanding that client happiness is the key to a successful business, this could be the right role for you. 
Full training will be provided on the job. 

Role Duties

  • Making outbound phone calls to new and existing clients in the Triton Hearing database who have started their ACC journey 
  • Generating and checking invoices for clinics before sending off to ACC for approval, and dealing with any queries which may arise
  • Maintaining client data in the database with a high attention to detail
  • Working towards weekly and monthly KPIs and targets
  • Dealing with voicemail and email enquiries and Insurance Claim requests


  • A competitive monthly bonus incentive structure, approximately $5,000 per annum
  • Triton Perks Programme – this gives employees access to discounts at over 80 of New Zealand’s best-known brands
  • Social Fund – Every quarter, each team receives $100 per person, typically to go towards a delicious team lunch or a contribution towards a fun social event
  • Sick leave – 10 paid days, from your first day in the role. They have you covered for when you need it most.
  • Birthday Leave – Enjoy your special day with an extra day off to spend with the ones you love
  • Community Day- An additional day off to spend in the community volunteering, with an organisation close to your heart
  • Fun & Inclusive Team Culture – work as part of a close-knit team where even the little wins are celebrated
  • Extensive on the job training – an intensive initial training period and ongoing support to help develop your skillset is provided
  • On- street parking available if needed
  • Attractive Monday – Friday Standard Business Hours

About you

  • You have excellent verbal & written communication skills, a passion for customer service and a genuine desire to help people
  • You enjoy working in a fast paced, high-volume environment and have an interest in personal and professional development
  • You are self-motivated, and enjoy working towards targets and KPIs
  • You are tech savvy, and able to juggle multiple systems whilst confidently discussing different options with clients
  • You have strong attention to detail

For three decades, Triton Hearing has been the trusted name in hearing healthcare in New Zealand. If you would like to join their high performing, dedicated Albany team, click apply today!

Brydie McCamish