Customer Service Officer
We have an opportunity for excellent Customer Service Officers to join Inland Revenue on a permanent basis. As a customer-centric organisation, Inland Revenue has the goal to give customers the best possible experience and to ensure they are delivering the right advice and information at the right time.
Inland Revenue is an essential part of the fabric of New Zealand who collects most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country.
The role of a customer service officer is a busy one and each day you will play a critical role in delivering timely, accurate and professional service to Inland Revenue customers. We’re looking for talented people that are passionate about the service they provide, who crave constant learning and are committed to what they do. You will connect with customers via a range of channels including inbound and outbound calls and e-mail.
In return for your hard work, you will be rewarded with a supportive work environment, excellent structured training with great opportunities for career development and progression. This is a great opportunity that allows you to play a real part within a trusted, reliable, secure, and essential Government organisation that values their people and provides a service to all New Zealanders.
There are two shift hours available:
Standard working hours of up to 7-hour 35-minutes a day.
Hours of Work: The standard working hours for this position is 7-hour 35-minute each day (37 hours 55 minutes per week). The hours each day are worked within an agreed nine-hour band. This agreed nine-hour band can be any time between 7.25am and 8.30pm Monday to Friday, and is generally 8am to 5pm.
We operate a rotating shift roster within the standard hours of work detailed below. These are the Contact Centre hours of work provisions in our employment agreements. You must be available to work within these hours.
What do you need to bring to the role:
This is a great opportunity to get your foot in the door and kick start your government career. To get started click APPLY today! If you would like more information, please email email@example.com quoting the position title in the subject. We will be reviewing and shortlisting throughout advertising given the high-volume of applications for these roles.
Applicants must hold the rights to live and work in New Zealand.