Client Service Advisor

About MBIE – Company & Culture:
The Ministry of Business, Innovation and Employment (MBIE) is an organisation that is all about contributing to improving the well-being of New Zealanders. They offer regulation and advice to other government departments, encourage innovation and creative thinking for now and the future, support and encourage investments for the economy, manage immigration balanced with domestic talent and much, much more. Their culture is inclusive, diverse, supportive and they like to have fun!

This is a great opportunity to start your career in government. Learning about the many aspects of what the Ministry of Business, Innovation & Employment does will open up numerous career paths to you with one of New Zealand’s largest employers. 

Day to day you will:

  • Respond to customer calls and emails
  • Manage a high volume of incoming calls
  • Provide accurate information to customers and 3rd parties
  • Problem solve to handle the customer query in the first call
  • Accurately capture information from all customer interactions
  • Investigate and probe queries

Start Date: 14th February 2022

This is a permanent, full-time role where you will work 7.5 hours a day between the hours of 7am and 7pm, Monday to Friday.

The starting salary for MBIE’s Client Service Advisors is $49,573. Thanks to the progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps every six months. Within 12 to 18 months you could be on $57,227 with the ability to move to a Senior Client Service Advisor role and earn up to $64,880.

Client Service Advisors will be able to:

  • Demonstrate their exemplary verbal and written communication skills
  • Listen to what people need, analyse information quickly and give concise, complete and correct advice for the issue at hand
  • Handle stressful and emotionally difficult situations with a level head and sensitive approach
  • Communicate and build rapport with a diverse variety of people
  • Create a great customer experience that is world class by being empathetic, trusted and knowledgeable
  • Be agile working in a fast-paced environment

 What’s on offer?

  • Ongoing training, support and coaching to enable your success and professional development
  • A supportive, collaborative and inclusive work culture
  • An opportunity to grow your knowledge, experience and understanding of New Zealand matters
  • Quick, consistent progression, along with steady salary increases if you choose to develop your career
  • The satisfaction of knowing that you are providing an essential service and helping “Grow New Zealand for All”, every day
  • Brand new, modern, and earthquake-safe contact centres
  • A diverse role where you will always be learning
  • The potential to work from home up to 40% of your time

To be successful in this role, you will need:

  • A passion for learning
  • A positive, pro-active approach to work
  • Proven experience in a customer service environment
  • The ability to learn quickly and navigate multiple computer systems 
  • Resilience – you bounce back quickly and are able to handle a high volume of sometimes stressful and emotionally challenging situations 

The Ministry of Business, Innovation and Employment Service Centre needs people who are switched on. We represent a large number of business areas, both within MBIE and for external government agencies, and we need people who can think on their feet and deal with a diverse and varied range of the New Zealand public on many different topics.

As a Client Service Advisor for the Ministry of Business, Innovation and Employment, you will assist clients in meeting their statutory obligations and help them navigate the services available to them through MBIE and wider Government. It will be your role to ensure that every contact is an opportunity for businesses and consumers to acquire information, education and encouragement that will assist them in resolving their queries and to help grow NZ for all. 

This is a great opportunity to get your foot in the door and kick start your government career. To get started click APPLY today! 

Applicants must hold the rights to live and work in New Zealand.

Alison Chapman