Client Service Advisor – MIQ

Ready to start your new role even during lockdown? Seeking an opportunity to grow your career in the largest government organisation in NZ?

About MBIE – Company & Culture: The Ministry of Business, Innovation and Employment (MBIE) is an organisation that is all about contributing to improving the well-being of New Zealanders. They offer regulation and advice to other government departments, encourage innovation and creative thinking for now and the future, support and encourage investments for the economy, manage immigration balanced with domestic talent and much, much more. Their culture is inclusive, diverse, supportive and they like to have fun! 

MBIE’s purpose summed up is to Grow New Zealand for all. 

Your new role: As a Client Service Advisor, you will be taking inbound customer service phone calls and emails from internal, external, and global customers to answer general queries about the MIQ processes. Due to the limited spots currently available, these calls may be challenging and require a high level of resilience. 

Day to day you will:

  • Manage a high volume of incoming customer calls and emails
  • Provide accurate information to customer
  • Multi-task and navigate complex policy information using multiple system
  • Be resilient and adaptable in the ever-changing, high pressure work environmen
  • Problem solve to handle the customer query in the first cal
  • Accurately capture information from all customer interactions


Hours:
 Monday – Friday, on three optional shifts:

  • 8am – 4pm 
  • 11am – 7pm 
  • 2pm – 10pm 

OR 

Saturday – Wednesday, 10am – 6pm

Contract: 3 month temporary contract with potential long term career prospects

Benefits: 

  • On-going training, coaching and development for career growth
  • Potential long term opportunities to grow with a government organisation
  • Supportive and collaborative work environment
  • The satisfaction of knowing you are contributing to growing New Zealand for all


To be successful in this role:
 

  • Customer focus and delivering exceptional service, building rapport with all types of people
  • You have the ability to relay complex information in a clear, easy to understand way
  • You are able to provide information whilst remaining impartial to the situation
  • Attitude is everything – you love what you do and always see things as the glass half full
  • You are a quick learner and are great with computer systems 
  • Resilient is your middle name – you bounce back quickly and are able to handle a high volume of sometimes stressful and emotionally challenging situations


Training will be held in the office for the first few weeks before moving to a Hybrid work from home model where you will be able to work two days from home per week. 

Applicants must hold the rights to live and work in New Zealand. 

This is a great opportunity to get your foot in the door and kick start your government career. To get started click APPLY today! 

Laura Murray
Consultant