Inbound Customer Service Officer
Great opportunity handling inbound calls only

Are you currently looking for progression and stability? Or maybe simply looking for a change?
 
We are seeking great people from all backgrounds, for a new and exciting opportunity.
 
The role: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter. Day to day you will be:

  • Actively listening to customer needs; providing them with effective solutions to queries
  • Updating customer details and using multiple databases and systems
  • Escalating calls to the appropriate internal teams and providing admin assistance
  • Being an active team player, participating in team meetings and contributing towards the overall success of the business
  • Eliminating stress and providing certainty for customers during the call 

 The hours and location:
 
We have both full-time and part-time positions available on a rotating roster between Monday to Sunday 7am -11pm. We are happy to consider you as long as you are available for a minimum of any 3 days a week between those times. 
 
The offices are located in Penrose, walking distance to the Penrose train station. There is also free parking provided onsite.
 
Training and Career Development:

  • Your first few weeks will consist of well-structured training, and going forward you will buddy with experienced staff members for further support
  • Ongoing learning and development are offered – gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions

 To stand out from the rest, you will have:

  • A passion for interacting and learning about people
  • A drive to deliver an exceptional customer experience in every interaction,
  • Self-motivated to achieve targets and goals
  • Effective communication, questioning and listening skills
  • A great work ethic and a positive attitude

 We are looking for a range of people, from all levels of experience and all walks of life – if you have a passion for customer service, we want to hear from you!

Madison Recruitment