Inbound Customer Service Representative – Hamilton
  • About the Role

    We are recruiting enthusiastic and proactive Customer Service Representatives to work at a fast-paced inbound contact centre position based in Te Rapa. You will be employed by Madison working closely with our team onsite at a large government organisation.

    As part of a team specifically set up for this busy season, you will be responsible for providing tailored solutions to customers as well as supporting them through digital self-service channels.

    Your commitment to customer experience, accurate and efficient work, and confidence multitasking will lead to your success in this role. With 2 weeks full time, paid training, you will benefit from gaining specialist knowledge along with valuable public sector experience to add to your career repertoire.

    Details of the assignment:

  • 4 months, Starting early July until 30th October 
  • Full-time, 40 hours per week
  • $27 per hour and 8% holiday pay
  • Working onsite close to public transport
  • Full training and support during your assignment 


Sound like you or someone you know? Want to know more? Want to apply for this role? (Yes!) 

Click here to apply and secure your spot with our awesome team!


Great experience supporting a well-known organisation Continuous support from your Madison consultant Receive discounts at Specsavers and Lumino

  • Have excellent verbal and written communication
  • Are confident navigating multiple computer systems on dual screens
  • Take pride in their ability to listen, assess a situation, and provide effective solutions
  • Are flexible and able to adapt on the fly to a diverse range of queries

The role will be predominantly Monday – Friday, working 8am – 4.30pm, with the ocasional Saturday 8am – 4.30pm shift required once a month.  

We’re looking for applicants who:

Have a positive, proactive approach to work

Rebecca Banaszak
Business Partner - Government Volume