Life and Identities Services Officer

Te Tari Taiwhenua – Department of Internal Affairs makes a real difference to the lives of New Zealanders – and our Life and Identity Services Officers make this happen on a daily basis.


Currently we are looking for a number of people to fill temporary approximately 8-month assignment as Life and Identity Services Officers within the department.  (Passport Surge Team)


The hours are Monday to Friday, between 8:30am – 5:00pm. With a start date of early July 2022.


For this role you will need to display:

  • High standards of attention to detail and accuracy.
  • Ability to manage applications through our process, ensuring each application is compliant.
  • Ability to learn systems, and the nuances of the role quickly.
  • Confidence to contact customers as and when required to follow-up on information or documentation.
  • Strong communication skills and ability to work at pace within a team.
  • Have experience across Microsoft Office suites, specifically Windows 10.

What you can expect:

  • As a Life and Identity Service Officer, you will help support a team in a large Government Department. You will receive the training and support to hit the ground running, allowing you to provide a seamless internal processing and customer service approach.
  • You will be processing passport applications, checking that all applications are complete and correct.
  • You will check that each application meets the eligibility criteria and that photos submitted a fit for purpose and meet international standards.
  • You will be provided with 2 weeks of classroom-based training followed by on continuous on the job support.


This role requires you to be a New Zealand citizen. You will be excited to join the team and gain experience within a high performing organisation, which offers a great place to work. The role provides the opportunity to perform duties critical to give our customers seamless service and a great experience across Passport services.


As Health, Safety and Wellbeing of our kaimahi is important, Internal Affairs has a Covid-19 Vaccination Policy. Under this policy employment with the Department is conditional on holding and maintaining a valid My Vaccine Pass.


If this sounds like something you are interested in and you have the skills for the role, we would love to hear from you.

Click APPLY or call Meg, Alison or Maddie on 04 499 8055 for more information.


Meg Cass
Senior Consultant