Customer Service Officer

Do you enjoy working with people and want to take the next step and gain experience working within a large organisation? We can offer you a great opportunity to work within the government sector.
 

  • Full training provided with pay
  • Walking distance to trains, buses and parking buildings
  • Competitive hourly rate

 
 
About the role:
We are recruiting enthusiastic and proactive Customer Service Representatives to work at a fast-paced inbound contact centre position based in Penrose. You will be employed by Madison working closely with our team onsite for a large government organisation.
 
As part of a team specifically set up for this busy period, you will be responsible for providing tailored solutions to customers as well as supporting them through digital self-service platforms.
 
Your commitment to customer experience, accurate and efficient work as well as your ability to multitask will lead to your success in this role. With 2 weeks full time, paid training, you will benefit from gaining specialist knowledge along with valuable public sector experience to add to your career repertoire.
 
Details of the assignment:

  • Starting 12th July to end of October 2022
  • Full-time, 40 hours per week
  • Multiple shift options between 8am – 6pm
  • $27 per hour plus 8% holiday pay
  • Working onsite close to public transport and car parking options
  • Full training and support during your assignment
  • Training locations; Highbrook 9:30am – 6:00pm and Manukau 9:00am – 5:30pm and 8:00am – 4:30pm

 
The role offers multiple shift options from Monday to Friday with the occasional Saturday shifts required once a month.
 
We’re looking for applicants who:

  • Have a positive, proactive approach to work
  • Have excellent verbal and written communication
  • Are confident navigating multiple computer systems on dual screens
  • Take pride in their ability to listen, assess a situation, and provide effective solutions
  • Able to adhere to processes
  • Are flexible and able to adapt on the fly to a diverse range of queries
  • Are highly confidential and honest

 
Benefits:

  • Great experience supporting a well-known government organisation
  • Continuous support from your Madison consultant
  • Receive discounts at Specsavers and Lumino

 
 
Sound like you or someone you know? Want to know more? Want to apply for this role? (Yes!) 
 
REF BH132880

Use the APPLY prompts and secure your spot with our awesome team!

Rachel Bloemen
Manager – Government Volume