Customer Service Officer – Penrose

Do you enjoy working with people and want to take the next step and gain experience working within a large organisation? We can offer you a great opportunity to work within the government sector. 

  • Full training provided with pay
  • Walking distance to trains, buses and parking buildings
  • Competitive hourly rate 

About the role:

We are recruiting enthusiastic and proactive Customer Service Representatives to work at a fast-paced inbound contact centre position based in Penrose. You will be employed by Madison working closely with our team onsite for a large government organisation.
 
As part of a team specifically set up for this busy period, you will be responsible for providing tailored solutions to customers as well as supporting them through digital self-service platforms.
 
Your commitment to customer experience, accurate and efficient work as well as your ability to multitask will lead to your success in this role. With 2 weeks full time, paid training, you will benefit from gaining specialist knowledge along with valuable public sector experience to add to your career repertoire.
 
Details of the assignment:

  • Starting 22nd August to end of October 2022 
  • Full-time, 40 hours per week, working 9.30am – 6pm 
  • $27 per hour plus 8% holiday pay
  • Working onsite close to public transport and car parking options
  • Full training and support during your assignment

The role is Monday to Friday with the occasional Saturday shift required once a month. 
 
We’re looking for applicants who:

  • Have a positive, proactive approach to work
  • Have excellent verbal and written communication
  • Are confident navigating multiple computer systems on dual screens 
  • Take pride in their ability to listen, assess a situation, and provide effective solutions 
  • Able to adhere to processes 
  • Are flexible and able to adapt on the fly to a diverse range of queries 
  • Are highly confidential and honest 

Benefits:

  • Great experience supporting a well-known government organisation
  • Continuous support from your Madison consultant
  • Receive discounts at Specsavers and Lumino 

Sound like you or someone you know? Want to know more? Want to apply for this role? (Yes!) 
 
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Madison Recruitment