Customer Care Consultants

Are you customer focused, innovative and enjoy sales?

TOWER is increasingly being recognised as an innovative, customer-focused business that’s committed to looking out for Kiwis and delivering outstanding service experiences.

We were chuffed to recently win “innovation of the year” at the New Zealand Insurance Industry Awards for our new Smart Driver app and continue to invest in our digital platform that will change the way we do business.

Right now we’re looking for Customer Care Consultants to join us!

You’ll be part of an agile, high performing and engaged team working a range of part time fixed shifts over seven days, along with the option of full time vacancies too. We are a diverse company with a diverse customer base. You could be a student, a return to work parent, in your twilight years or simply looking for the next step in your customer service career. TOWER’s a great place to work, with staff who are passionate about what they do and a warm, stimulating environment that encourages you to learn, use your initiative and create genuine career pathways.

We want to hear from you if:

  • You’re passionate about customers
  • Have proven Customer Service experience
  • You’re an excellent communicator

You will:

  • Think like our customer, act like an owner
  • Understand our customers and look after the things they cherish by providing them with the right solutions at the right time
  • Retain our customers by attending to their needs promptly, and proactively seek and identify opportunities for cross sell or upsell of products
  • Resolve and manage customer queries

You will bring:

  • Customer Service experience
  • Sales acumen
  • Ability to deliver results
  • Effective communication
  • Sound problem solving and analytical capabilities
  • Self-motivated, good time management and organisational abilities
  • Collaboration
  • Embrace change
  • Technical and business writing skills

You will be successful by:

  • Doing right by our customers
  • Meeting high quality standards
  • Exceeding service level benchmarks
  • Being efficient
  • Continuously innovating

The details:

The contact centre operates on a 7 day rotating roster between 8am – 8pm Monday – Sunday. It is essential that you can commit to this roster, where you’ll work 5 x 7.5 hour shifts between these hour (37.5 hours per week).

Start date Monday 13 June

If this role sounds like you, and you’re looking to earn a very competitive base salary and be rewarded with many great benefits, then apply below now!

Click here to download the job description.

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