For those who weren’t able to attend the recent Contact Centre Institute of New Zealand (CCINZ) National Conference, here is an overview of the speakers’ key messages.

It’s coming to the end of the interview and now it’s your turn. Many job seekers forget that they are there to ask questions too. Consider these points to discuss with your interviewer.

These are the reasons I regularly hear from candidates as to why they are leaving or have left roles, and some easy steps to take to avoid losing your high performers.

It’s easy to “be happy” when everything’s going well, but how do you navigate yourself through the tough times? Here are a few things that have helped me…

This is one of my favourite ideas on how to support your team and encourage them to work smarter, be more productive and more engaged.

I recently heard a TED Talk on the topic of choice. This got me thinking about how we make decisions about our jobs, and choose whether to accept or decline a job offer.

We’d like to share a few tips our recruiters have picked up, that will help you take a step forward in the LinkedIn community and increase your chances of being discovered for new opportunities.

Recently taking over a secondment in our Wellington branch has not only meant commuting from Auckland each week, but stepping into a new role. This is how I’ve managed both the personal and professional challenges.

As a new manager, I’m always interested in learning about new ways to motivate my team and increase our productivity, so I was particularly excited to hear about the following time management techniques at the recent RCSA event.