About the roles

In this role you will be taking inbound customer service phone calls and responding to emails from customers. We often get asked what an average day in the role looks like – and the answer usually is that there’s no such thing as an average day!

Dealing with such a wide range of people, from all walks of life, means that each day offers something new.

Often, you’ll be the first port of call for a variety of stakeholders and you’ll provide them with information and advice that can make a huge difference.

Service Delivery: The Client Service Advisor position reports to the Team Leader, Service Delivery Service Centre within the Engagement & Experience branch. The Engagement & Experience branch sits within the Te Whakatairanga Service Delivery group. For further information on the MBIE structure, see here.

Immigration: You may be answering general immigration queries regarding visas and lodged applications, or you could be providing advice to people who want to study, visit, and work or live in New Zealand.

What remains a constant though is the importance of what you do – and the positive role you can play in a person’s life. There’s a real sense of pride when you leave at the end of the day knowing you’ve really helped someone.

WHAT ARE THE BENEFITS?

There are a range of great benefits on offer. Every day you’ll be learning something – from formal training to sharing knowledge and learnings with your team, and it’s clear that you’ll be part of a “tight-knit crew”. In addition to this, you’ll receive:

On-going training, coaching and development for career growth
Long term opportunities to grow with a government organisation
A supportive and collaborative work environment
The satisfaction of knowing you are contributing to growing New Zealand for all
A genuine commitment to wellbeing, and achieving a good work-life balance

WHAT IS IT LIKE WORKING HERE?

The types of words we’ve heard used to describe the working environment include fun, vibrant and caring. It’s clear that the culture in the Service Centres is inclusive, diverse, supportive and they like to have fun!

In these roles you’ll be part of a team. Your team will “have your back and look out for you”. You’ll be joining a well-established workplace, doing meaningful work, and it’s a great opportunity to get your foot in the door and kick start your government career.

WHAT WILL YOU NEED TO SUCCEED?

There are a number of skills and attributes that are really important for the role. You’ll have:

A genuine customer focus and commitment to delivering exceptional service
The ability to build a rapport with all types of people
A great attitude – you love what you do and always see things as the glass half full
The ability to relay complex information in a clear, easy to understand way
The ability to provide information whilst remaining impartial to the situation
A desire to develop, you’ll be a quick learner and are great with computer systems
Resilience, you’ll bounce back quickly and you’re able to handle a high volume of sometimes stressful and emotionally challenging situations